Contact Center Operator állás Budapest

Cégleírás / Organisation / Department

Our partner has more than 40 years of experience in research and development in the field of lottery systems. They are a worldwide leading supplier of lottery products, with more than 170 employees in Budapest, and currently serving more than 400 customers on six continents.

Elvárások / Requirements

• be able to provide professional high quality support to customers in 24/7 shifts (3x8 hours)
• be able to use your excellent English on a daily basis 
• have adequate communication skills, solution focused mind and strong team spirit 
• have experience in working with ITSM ticketing systems, and in IT operations 
• be familiar with ITIL processes 
• have IT attitude, willingness to learn new systems 
• be open to continuously extend your professional skills 
• be stress resistant, team player 

• have knowledge of Unix/Linux operating systems  
• basic networking backgrounds (TCP/IP) 
• basic database (SQL) knowledge 
• scripting skills (Perl, PHP, Bash, Python or anything similar) 
• several years of relevant experience in IT application operation 
• Bachelor's degree is an advantage 

Amit kínálunk / Offer

In this position your main tasks will be the following:

• Keep running applications for lottery companies 
• Monitoring lottery system components and events 
• Fulfill service requests for the customers 
• Execute recurring daily operational tasks 
• Troubleshooting application problems and outages according to documentation 
• Handle, register and follow up incoming request/incidents 
• Constant communication and support to involved resolver units and partners 
• Reporting 
• Participate in calls in case of outage 

Kapcsolattartó / Information

• Competitive payment package (13. and 14. months salaries) 
• Cafeteria and Health insurance 
• Mentoring Program, Trainings 
• Downtown office, in the heart of Budapest, at the foot of Buda castle (easily accessible by public transport)
• Indoor bike and motorcycle storage 
• Team buildings 
• Excellent working atmosphere, recreation room: table soccer, darts, office (chair) massage and sauna
• Open company culture 
• Economically stable and growing enterprise