Our client, a leading global IT services provider, is transforming business and technology paradigms for the digital era by offering industry-specific consulting that promotes innovation and efficiency.
Join them, work on their new project, and be part of a new team!
Italian Speaking UX Support Engineer
Location: Budapest (HQ in 9th district)
Service Window: M-Fri 8.00 AM - 7.00 PM - 2 office days per week
Training period (3-4 weeks): 4-5 office days
Requirements:
- High School degree
- Fluent Italian (close to native level) skills
- Upper-intermediate English skills
- Residence permit or EU citizenship
- Min. of 2 years of experience in solving IT problems
- Flexible, and dynamic personality
- Customer-centricity mindset, and problem-solving skills
If you join them, your responsibilities will be:
- Monitor and enhance end-user digital experiences
- Analyze and identify patterns in digital performance
- Conduct regular system health checks and create proactive performance improvements
- Manage and resolve critical high-priority tickets
- Coordinate with resolver groups for maintenance and issue resolution
- Alert engineers and leads to prevent SLA breaches
- Collaborate with partners and vendors for optimal service delivery
- Provide top-tier technical remote support and incident management
- Contribute to account reviews and continuous service improvement
- Provide insights and recommendations on internal processes, workflows, and knowledge management
- Ensure high-quality customer service and handle additional project tasks as needed
What they offer:
- Cafeteria
- Sing-up bonus
- Medicover health- and Generali life insurance
- Free sport allowance
- All You Can Move SportPass (at a discounted price)
- Udemy access, training courses on various platforms
- Work commute supplement
- Monthly public transportation (BKV) pass price
- Office parking space
- Safety glasses reimbursement
- Reimbursable language courses
- Childbirth supplement
- Baby pack in case of childbirth
- Bring your kids to work
- Voluntary pension- and health fund membership fee contribution
- Széchenyi Recreation Card
- Fitness discount
- A youthful, dynamic working environment with team-building activities a and Company event
- High value awards and recognitions and annual salary review