Italian Speaking UX Support Specialist állás Budapest

Our client, a leading global IT services provider, is transforming business and technology paradigms for the digital era by offering industry-specific consulting that promotes innovation and efficiency.

 Join them, work on their new project, and be part of a new team!

Italian Speaking UX Support Engineer 

Location: Budapest (HQ in 9th district) 

        Service Window: M-Fri 8.00 AM - 7.00 PM - 2 office days per week

        Training period (3-4 weeks): 4-5 office days

Requirements:

• High School degree
• Fluent Italian (close to native level) skills
• Upper-intermediate English skills
• Residence permit or EU citizenship
• Min. of 2 years of experience in solving IT problems
• Flexible, and dynamic personality 
• Customer-centricity mindset, and problem-solving skills

If you join them, your responsibilities will be:

• Monitor and enhance end-user digital experiences
• Analyze and identify patterns in digital performance
• Conduct regular system health checks and create proactive performance improvements
• Manage and resolve critical high-priority tickets
• Coordinate with resolver groups for maintenance and issue resolution
• Alert engineers and leads to prevent SLA breaches
• Collaborate with partners and vendors for optimal service delivery
• Provide top-tier technical remote support and incident management
• Contribute to account reviews and continuous service improvement
• Provide insights and recommendations on internal processes, workflows, and knowledge management
• Ensure high-quality customer service and handle additional project tasks as needed

What they offer:

• Cafeteria
• Sing-up bonus
• Medicover health- and Generali life insurance
• Free sport allowance 
• All You Can Move SportPass (at a discounted price)
• Udemy access, training courses on various platforms
• Work commute supplement
• Monthly public transportation (BKV) pass price
• Office parking space
• Safety glasses reimbursement
• Reimbursable language courses
• Childbirth supplement
• Baby pack in case of childbirth
• Bring your kids to work
• Voluntary pension- and health fund membership fee contribution
• Széchenyi Recreation Card
• Fitness discount
• A youthful, dynamic working environment with team-building activities a and Company event
• High value awards and recognitions and annual salary review