On behalf of our great partner we have an excellent new opportunity to join to their Development Support Organisation, based in Budapest, Hungary.
Position is responsible for providing functional management of tools operations within the Development Support Organization
Work with the Development Support Engineering Teams and Development Support Business Orchestration to administer daily operational tools used by those teams.
Support the overall architecture and ecosystem for Genesys Cloud Interaction Routing design, changes, enhancements, and administration that includes the following: Architect flow creation; configuration of bullseye routing, skills, and language; maintaining and updating data tables; performing recurring test scenarios
Document technical requirements, design, and testing information for all areas of responsibility
Maintain JIRA ticketing to include ticket layout, required fields, automation, and reporting. Work with JIRA admins to outline ongoing changes
Understand and manage regulatory, market or internal requirements on business processes and tools
Assist Process and Reporting leads in development of requirements for new support situations
3+ Years Support Experience
1-3 years experience support or designing acd call/digital flows, preference given to applicants with Genesys Cloud CX experience
1-3 Experience with JIRA or another ticketing system administration
WFM experience a plus
Self motivated to seek out improvements in design and process
What do we offer?
The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1
The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup company
Keep you in the loop: complete support and transparency from our global and local leaders
An A-team: talented and experienced professionals you can grow professionally with and an open & inclusive community
Career development: we will support your professional growth because your goals are important to us
Flexibility: office, remote or hybrid? Choose what you need to be at your best every day
Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart
Cafeteria, health insurance, life insurance
And a fabulous new HQ from September near Nyugati Railway Station at Budapest
Please send your application to and will contact you as soon as we can.