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Join our Partner company's multinational IT team as an IT Support Specialist!
Feladatok
first-level technical support to end-users via phone, email or in person
log, prioritize and assign support requests in the help desk ticketing system
assist with hardware and software installation, configuration and maintenance
conduct training sessions for employees on basic software applications, establish best practices
create and update technical documentation and user guides
collaborate with other IT team members and external service providers to resolve complex technical issues
Elvárások
IT-related education
relevant experience in first-level support
familiar with Windows 11, O365 and collaboration IT tools (Teams or similar)