Cégleírás / Organisation / Department
Our business partner is looking for a new Hebrew speaking Customer Service and Order Management Representative colleague. If you are interested in and have experience in the field of Customer Care and working in a fast paced environment and you have excellent communication and problem solving skills then our offer is for you!
Elvárások / Requirements
- Excellent communication skills in English AND Hebrew
- Strong customer services experience within a fast paced, corporate environment
- Experience in a customer facing role, including order processing
- Good MS Office skills
- Knowledge of SFDC and SAP desired
- Accurate and fast data entry skills
- Excellent telephone manner
- Excellent organization skills
Amit kínálunk / Offer
- Ensure the following transactions are done to the highest standard, with accuracy and reducing transaction times within agreed timeframes: Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and crediting
- Deal with customer calls and complaints effectively and professionally as per the service level agreement
- Ensure case and call logging to a high quality standard with regular updates on cases until successful conclusion
- Work collaboratively with Sales, Finance and other relevant internal stakeholders
Kapcsolattartó / Information
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Competitive salary and Cafeteria benefit package
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Home Office opportunity
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Supportive working environment
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Training support
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Long-term career opportunity